1-833-RentBetter   |    hello@stagerightrentals.com
terms&conditions
Please read carefully before placing your order
Your Project Quote
  1. On clicking ‘Submit Project for Review’ within your booking summary, a Stage Right Rentals team member will confirm receipt by sending you an email.
  2. The Stage Right Rentals team member will confirm that the inventory you selected for your Project is available in the desired timeframe and will send you a Booking Confirmation by email if it is. If, for whatever reason, some items are not available for rental (extended rentals, late returns, damaged returns), you will be contacted by phone to discuss possible substitutions.
  3. To fairly manage product availability for all of our customers, reservations made for periods more than 1 week in advance will not be accepted. If such an order is placed, a Stage Right Rentals team member will contact you by phone you to discuss your options.
Order Confirmation & Payment
  1. Once your Project is Booked, a Stage Right Rentals team member will send you a Rental Contract that you must sign via DocuSign. This is a very simple process for you that involves only a few clicks. We strongly recommend that you read the entire Rental Contract before signing.
  2. Once your Rental Contract is signed, a Stage Right Rentals team member will contact you by phone to confirm delivery and pickup dates/times with you. Your Delivery/Pickup Fee will be confirmed at this time.
  3. Full payment of your Project and Delivery/Pickup Fees will be required at this time via e-transfer, cheque, or credit card. Whatever the form of payment, a credit card will be required to be kept on file.
  4. Following payment, your Project will be confirmed by email, and the inventory you have selected will be reserved and will no longer appear on the Stage Right Rentals website.
Cancellation Policy

You may cancel your Project without penalty up to 2 days before your scheduled delivery day/time. If you cancel within 48 hours of your scheduled delivery day/time, a 15% Restocking Fee will apply. In such a situation, you will be refunded 85% of your Project and 100% of your Delivery/Pickup Fees.

Rental Extensions

If you need to extend your rental period, please call 1-833-RENT-BETTER, no later than 2 full business days before the end of your current contract. Weekly extensions are available at a weekly fee, billed at the start of each extension week and billed as a proration of your original Project.

Minimum initial rental period is 1 month. The minimum additional rental period is 1 week. In the second month of your rental, you will receive a discount of 20% off your original Project cost, not including shipping/delivery fees. During the third month of your rental and for any following months, your discount will be 30% off your original Project cost, not including shipping/delivery fees.

Late Returns

If you are late returning some or all of the items in your order, based on the terms of your original order, you will be charged a weekly pro-rated fee equivalent to 25% of your outstanding Project rentals, until the order is returned to Stage Right Rentals in satisfactory condition.

For example, if your initial rental charge was $1000, excluding delivery fees, and you return half the order at the end of your one-month term, you would be charged $125/week ($1000 x 50% = $500 x 25% = $125/week) until the balance of the order is returned.

If you anticipate needing an extension to your original rental terms, please call 1-833-RENT-BETTER, no later than 2 full business days before the end of your current contract.

Damage Deposit

Currently, we are not requiring a damage deposit; however, you are responsible for any and all damages that may occur during your rental period. All furniture, art, and accessories available for rent are in good-to-new condition. Minor wear is to be expected when renting furniture, as not all items are brand new. Upon the delivery of your order, you will be required to inspect and sign-off on the condition of all items received. Abuse or accidental damage will be the responsibility of the contract holder. Damage fees are as follows:

Stain removal on upholstered items and rugs – Starts at $150.

Scratch removal on painted or wood-stained items – Starts at $150.

Broken items that are repairable will be quoted on.

Any item damaged beyond repair – replacement value, plus admin and sourcing time.

Unreturned items – replacement value, plus admin and sourcing time.

Delivery

Delivery/Pickup Fees are based on distance and size of order. Fees for delivery and pickup will be provided to you at the time of order confirmation.

Help!

If you have any questions, please call us at 1-833-RENT-BETTER or email us at support@stagerightrentals.com.